Policies at Manitoulin Designs
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
The Small Print
Returns and exchanges are always tough, for ours we tried to be as fair as possible. For custom pieces, we do not offer returns/refunds but please message me and I will try my very best to rectify the issue. Customer service is our number one priority along with customer satisfaction.
For all of products we offer a 14 day return period, but again please always send us a message and we will try our best to help fix the issue.
Our Shipping Policy
How We Do It
For shipping we try to do our best with being eco-friendly. All doormats are shipped in compostable poly mailers.
We also offer a shipping warranty on our products so if there are any issues with damaged parcels please let us know as soon as possible and we fix the issue quickly.
If you live on the island or are visiting, we offer an island wide delivery once a week as well as free porch pick up! If your order needs to be rushed please let us know ASAP.